Project :
Project Number :
Team :
Project Leader :
KPI CLIENT SURVEY
Please complete the following Client Satisfaction Survey. This survey is very imporant to Rolton Group and will only take 5 minutes of your time. The survey is based on national KPI's so we can benchmark against others in the industry and constantly review and improve performance.
Please complete all questions and tick the relevant box.
Tick the N/A where available, if the question is not relevant to your project.
1 = Totally Dissatisfied
3 = Mostly Dissatisfied
5/6 = Neither Satisfied or Dissatisfied
8 = Mostly Satisfied
10 = Totally Satisfied
QUALITY
1.
How satisfied were you with Rolton Group's overall performance for the completed commission?
1
2
3
4
5
6
7
8
9
10
2.
How satisfied were you that Rolton Group demonstrated health and safety awareness for the completed commission?
1
2
3
4
5
6
7
8
9
10
3.
Indicate your overall satisfaction for quality service.
1
2
3
4
5
6
7
8
9
10
N/A
BUSINESS
4.
How satisfied were you that Rolton Group provided value for money on the completed commission?
1
2
3
4
5
6
7
8
9
10
5.
How satisfied were you that Rolton Group fully understood the client's need when carrying out the service?
1
2
3
4
5
6
7
8
9
10
N/A
6.
How satisfied were you that Rolton Group provided a timely delivery of service on completed commissions?
1
2
3
4
5
6
7
8
9
10
Other
(to be completed only where applicable to the project)
7.
How satisfied were you with Rolton Group's ability to innovate when carrying out the service?
1
2
3
4
5
6
7
8
9
10
8.
How satisfied were you that Rolton Group had taken environmental issues into account in the finished product?
1
2
3
4
5
6
7
8
9
10
N/A
9.
How satisfied were you that Rolton Group was able to identify and solve problems during the carrying out of the service?
1
2
3
4
5
6
7
8
9
10
N/A
10.
How satisfied were you that whole-life costing performance issues have been taken into account by Rolton Group in the finished product?
1
2
3
4
5
6
7
8
9
10
N/A
Bearing in mind the above, would you considering commissioning the Rolton Group again?
YES
NO
If 'no' please give details
ADDITIONAL COMMENTS
COMPLETED BY
Name :
Position :
Company Name :
Date :
Thankyou for your co-operation.
Survey Last Updated: 24
th
May 2007